Buying clothes online takes a little trust. Here's how we keep it: you have 14 days from delivery to exchange or return any piece.
What qualifies
- The piece is in new condition, with all tags attached and in its original packaging.
- Underwear and items marked final sale are exchanged or refunded only if faulty, for hygiene reasons.
Exchanges
The same piece in another size or colour for EGP 120, paid to the courier on the exchange delivery, while stock lasts. We bring the replacement and collect the original in the same trip wherever possible.
Returns and refunds
- Start from your account, or email us your order number.
- We arrange the pickup. Once the piece reaches us and is checked (1 to 2 working days), we refund the item price, less a EGP 200 return fee.
- Cash on delivery orders are refunded as store credit you can use straight away, or by bank or wallet transfer if you prefer.
- Card and wallet payments go back to the original method. Banks take 5 to 10 working days to show it.
- The original delivery fee is refunded when the piece was faulty or wrong.
Faulty or wrong item
That one's on us. Tell us within 14 days and we'll collect it and replace it or refund it in full, delivery included, with no exchange or return fee. Simple as that.